1. Eligibility for Refund
- Refunds are offered for:
- Items received damaged or defective.
- Incorrect items shipped.
- Orders canceled within the eligible timeframe.
2. Non-Refundable Items
- Customized, made-to-order, or clearance items are non-refundable unless defective or incorrect.
- Shipping fees are non-refundable unless the return is due to our error.
3. Return Process
- To request a return, email returns@rosmonthread.com within 7 days of delivery with photos and a description of the issue.
- Items must be unused, in original packaging, and returned within 14 days of receiving return approval.
4. Refund Timeline
- Once your return is received and inspected, refunds will be processed to your original payment method within 5–10 business days.
Contact Information
For questions regarding these policies, please contact:
Rosmon Thread Support Team
📧 Email: support@rosmonthread.com
🌐 Website: https://www.rosmonthread.com
